Shipping & Returns
Craycort LLC makes every effort to produce a quality product that you will enjoy for years.
The outer ring will survive drops of a few feet. This is to insure the product is shipped without damage. If the inserts are defective, please contact us and we will help you solve any problems. If for any other reason you choose to return the unused product do so within 30 days, paying the return shipping. You will receive a refund less $5.00 handling and restocking within 3 work days. Please contact us in advance because we need you to apply a label so that our warehouse can restock the item, thank you.
Shipping Information: We generally ship Ground because the grate is heavy. We have warehouses in the US and the UK as well as distributors worldwide. Please contact us for more information.
For European orders please visit: www.gussrost.de
For Australia: www.urbangriller.com/Griller_Shop_CIG.html